Returns policy

Our Commitment to Satisfaction

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please read our returns policy below for detailed information on how to return an item.

Returns Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.
  
• The item must be returned in its original packaging, with all tags and labels attached.
  
• The return request must be initiated within 30 days of the delivery date.
  

Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at pastelpawsuk@gmail.com to request a return authorization.
  
• Provide your order number and a brief explanation of the reason for the return.
  
• Once your return is authorized, you will receive instructions on where to ship the item.
  
• Carefully package the item to prevent damage during transit.
  
• Important: Please note that you are responsible for paying the return shipping costs. We recommend using a trackable shipping method to ensure that the item reaches us safely.  We are not responsible for lost or damaged returns.
  
• Once we receive the returned item and verify its condition, we will process your refund or exchange.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed after we receive the returned item. The refund amount will exclude the original shipping costs.

Exchanges

If you would like to exchange an item, please indicate your preference when requesting a return authorization. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at pastelpawsuk@gmail.com with photos of the damage. We will work with you to resolve the issue, which may include a replacement, repair, or refund.

Summary

This Returns Policy outlines the process for returning items purchased from our store. Key points include:

• Items must be returned in their original condition within 30 days.
  
• Customers are responsible for return shipping costs.
  
• Refunds are issued to the original payment method.
  
• Damaged or defective items will be addressed promptly.