Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the website and services provided by Pastel Paws. By accessing or purchasing from our online pet accessory store, customers agree to comply with these Terms.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to make purchases. 

3. Products and Descriptions

We strive to ensure that all product descriptions, images, and prices are accurate. However, minor variations may occur, especially with colour depth and tone. We reserve the right to modify or discontinue products at any time without prior notice.

4. Orders and Payments

• Orders are subject to acceptance and availability.
• Prices are displayed in pounds sterling and include applicable taxes unless stated otherwise.
• Payment must be made in full at the time of purchase using accepted payment methods listed on our website.
• We reserve the right to cancel or refuse any order if fraudulent or unauthorized activity is suspected.

5. Shipping and Delivery

• Shipping times and costs are provided at checkout.
• Delivery dates are estimates and may vary due to external factors.
• We are not responsible for delays caused by shipping carriers or customs.
• Risk of loss passes to the customer upon delivery.

6. Returns and Refunds

• Returns are accepted within 14 days of delivery for unused items in original packaging.
• Certain items, such as personalized or clearance products, may not be eligible for return.
• Refunds will be processed to the original payment method once the returned item is received and inspected.
• Shipping costs are non-refundable unless the return is due to our error.
• Returns postage is at the customers expense unless item is faulty. 

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of [Business Name] and protected by intellectual property laws. Unauthorized use or reproduction is prohibited.

8. User Accounts

If an account is created, you are responsible for maintaining the confidentiality of login credentials and for all activities under your account. We reserve the right to suspend or terminate accounts for violations of these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, Pastel Paws shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability shall not exceed the amount paid for the product in question.

10. Privacy

Personal information is handled in accordance with our Privacy Policy, available on our website.

11. Changes to Terms

We may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms. 

12. Contact Information

For questions or concerns regarding these Terms and Conditions, contact us at: Email: pastelpawsuk@gmail.com